What's a federal tax ID number?
A federal tax ID number (or TIN/EIN) is a nine-digit number assigned after an organization registers themselves with the IRS. This number will always be nine digits (no letters or special characters) and is typically formatted like so: 12-3456789.
I don't have a federal tax ID number - what do I do?
If your organization is registered with the IRS, it will have a federal tax ID number. If you are not able to locate your federal tax ID number, feel free to contact your treasurer, finance person, national office, or anyone in your organization that may have access to this information.
We're a non-profit/501c(3)/tax-exempt organization, do we have a federal tax ID number?
Yes! If your organization falls into one of these categories, it will have a federal tax ID number.
My federal tax ID number has more or less than nine digits.
If the number you are using has more or less than nine digits or includes letters, this is not your federal tax ID number and not a number we may use.
I keep receiving emails from you all that my tax information doesn't match. What gives?
When verifying your tax information, the IRS doesn’t tell us what doesn’t match, only that the name and federal tax ID provided aren’t a match in their system. We aren’t informed which piece of the information is incorrect. If you receive this message, it means that either the name in line 1 of the W-9 doesn’t match the federal tax ID, vice-versa, or both are incorrect. Please verify this information with your organization again before resubmitting.
Our organization is part of a public school and doesn't have a federal tax ID number.
No problem! If you’re okay with the check being made payable to the district and school, we can write a check to your school district without you submitting a federal tax ID number or W-9. If you need the check written to an organization other than your school district, (like a PTA/PTO or booster club) we’ll need the tax information and possibly a W-9 completed.
I'm part of a student organization at a public college or university that doesn't have its own tax information.
If we write the check to a public college or university, we can proceed without a W-9. In step 3 of the Fundraiser Approval Process, you’ll have the option to have the check made payable to your public college or university. If you need the check written to an organization other than your school, we’ll need the tax information and possibly a W-9 completed.
Who can I call if my organization name and tax ID don't match?
You can ask the IRS to search for your EIN by calling the Business & Specialty Tax Line at (800) 829-4933. The hours of operation are 7:00 a.m. – 7:00 p.m. local time, Monday through Friday. An assistor will ask you for identifying information and provide the number to you over the phone, as long as you are a person who is authorized to receive it.
I submitted the wrong tax information! What do I do?
To change your tax information, please email and let us know. We will reset your tax information, but please note that this will take your fundraiser out of “approved” status until we have new tax information submitted and verified. You will have four days to re-complete the tax information; if tax information isn’t supplied within the four-day window, the fundraiser will expire, and you will lose your date on the calendar.
I had a fundraiser last year, why can't Cracked use the tax information I submitted then?
We’d love to, but the IRS requires we verify fresh tax information for each organization that we partner with.


Can I address the check to someone's attention?
We are unable to write a check or envelope to anyone’s attention or include a “courtesy of” note, due to the way our checks are processed. Any “ATTN” or “℅” instructions given will not be included on your check/envelope. Feel free to include any directions in the check’s memo line, which you will have the chance to edit during the fundraiser approval process.
How long does it take to receive my check after the fundraiser?
Our checks take about 30 days to process and are then sent via U.S. mail. Checks will typically arrive between 30-45 days once your fundraiser is complete.
Can I include a memo line on my check?
Absolutely! Once your fundraiser is hosted and complete, please send us an email to with the memo information you would like added.
How long are your checks valid once received?
Our checks expire 180 days after they are issued.
Where should I mail my check after the fundraiser?
Please mail your check to a valid and reliable address that will be easy for your organization to obtain the check, with consideration for things like specific mailboxes and offices/locations being closed during holidays or summer break.
Can we pick up the check at the restaurant?
Our checks are sent directly to you from our accounting department, unfortunately it is not possible to pick up a check from our restaurant.
I want to have the check made out to me directly instead of an organization.
We are unable to write checks to individuals, only to organizations. We ask for your organization’s federal tax information in order to verify everything and ensure we can write you a check after your fundraiser.
Can you handwrite or add specific instructions on my check/envelope?
Our checks go through an automated print and envelope stuffing process, so we won’t be able to handwrite or include any extra information on your check/envelope. If you are forwarding your check to another organization and need to include specific information, consider adding it in the memo line field or having the check mailed to your local address before sending it on to its final destination.


Can we promote at the restaurant?
All promotion must be done ahead of time and not in our restaurant or on the premises to our regular customers. Violating this policy may result in your fundraiser being cancelled.
Can we have a table at the restaurant or share information about our cause?
Yes, restrictions apply.
What do people have to do in order to have their purchase count?
In order for your purchase to count towards your fundraiser, your supporters must either a) verbally tell our cashier of their participation, b) show a physical fundraiser flyer, c) show a digital flyer on a smartphone or other mobile device.
Can my online order be counted towards the fundraiser?
Online or in-app orders cannot be counted towards fundraisers. This is communicated on partner emails as well as fundraiser flyers to avoid confusion for our partners and their supporters. The only way that orders will be counted towards the fundraiser is if they are ordered and paid for in-store during fundraiser hours.
How much does Cracked give back?
We give back 20% of the proceeds brought in by your event, regardless of how much it produces.
Does Cracked have a minimum sales requirement to receive a check?
Nope! No matter what amount of money your event brings in, you will receive 20% of the proceeds.
Do we need staff or team members from our organization there to facilitate or work the fundraiser?
We don’t need staff or team members to be there during the fundraiser to facilitate, however, keep in mind that you do need your supporters to show up and tell our cashiers that they’re there supporting the fundraiser (which is how your group raises funds for the event). The more money spent by your supporters, the more you receive back!
Help! I need to reschedule!
No problem, email us at and we will help you set up a new date and time. Note: you will only have one opportunity to reschedule, so please be sure to consider the new date carefully before rescheduling.
Help! The flyers and promotional materials need updating!
To update your flyers, just email and we’ll get those updated for you within two business days.


The fundraiser was amazing. When can we do it again?
Our fundraisers are extremely popular, and we want to accommodate as many different groups as possible. As a result, we limit each organization to one fundraiser every three months. If you are interested in fundraising with us again in the future, feel free to reach out again in six months by visiting to apply.
Can we hold our fundraiser during lunch?
Yes, we host fundraisers during lunch or dinner.
Can we place our organization's logo on the fundraiser flyers?
Please do not make any edits to our fundraiser flyers. These are created by our Design team and must stay within our branding requirements.